My low rating is because I talked to the manager about paying the same amount for the room as everyone else (that have fridges) and the inconvenience and I got absolutely zero empathy, too bad (attitude), not sorry. Arrival - our room was in the North tower (and surprise - no fridge). When reserving I requested South Palm tower because all our friends were there and girl on the reservation phone confirmed 'yes, I have you in the south tower'. A sign in the elevator showed our floor did not have an ice machine so I would be going to a different floor for ice since we did not have a fridge. The room amenities list 'refrigerator' and all our friends rooms had one (8 rooms reserved) but our room did not. The room had a nice view and was partially clean.